Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | Y | V | U | R | L | M | S | I | C | V | N | C | T |
| D | O | N | T | A | S | S | U | M | E | A | N | Q | N | M |
| O | O | N | T | S | T | N | Y | S | E | E | Y | E | W | P |
| N | N | F | T | N | C | C | H | Y | T | X | I | X | F | I |
| T | L | W | H | R | O | T | A | S | T | T | R | M | L | H |
| P | D | M | P | G | O | I | I | T | A | E | L | I | M | S |
| A | O | I | V | T | O | L | T | P | N | J | K | E | C | R |
| N | Y | H | T | A | P | M | E | S | N | O | Q | A | R | E |
| I | S | F | I | B | W | B | U | M | E | X | C | R | T | N |
| C | M | V | M | P | Y | Y | N | G | O | U | W | E | B | W |
| A | L | N | J | J | C | N | Q | R | S | T | Q | V | Y | O |
| N | K | J | O | O | T | X | H | X | R | M | I | K | E | E |
| E | J | R | B | S | P | N | O | I | T | U | L | O | S | K |
| X | H | K | I | S | T | U | C | T | S | M | Y | L | N | A |
| Y | L | O | H | O | I | Y | E | Q | K | U | Y | N | B | T |
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