Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | C | A | U | D | B | M | A | S | B | Y | P | R | S | I |
| P | B | E | P | A | T | I | E | N | T | R | J | Q | N | B |
| P | I | N | Y | V | E | Y | J | F | A | I | C | O | A | A |
| L | N | H | R | E | M | P | A | T | H | Y | I | E | S | J |
| M | Q | E | S | E | C | P | R | Z | Q | T | B | K | O | D |
| Z | E | I | T | R | H | O | P | X | O | I | Q | O | L | D |
| N | M | O | Z | S | E | A | N | M | W | U | F | M | U | X |
| J | U | S | K | Y | I | N | E | T | E | J | X | U | T | N |
| Y | S | O | F | L | P | L | W | S | A | E | S | Q | I | H |
| S | S | I | N | P | O | P | T | O | M | C | H | F | O | T |
| M | A | L | I | R | Z | I | O | H | E | I | T | G | N | N |
| Y | T | V | T | T | O | Q | E | B | W | K | L | K | X | A |
| S | N | N | E | N | H | R | T | E | D | D | A | E | S | L |
| K | O | K | Q | P | B | Z | C | O | A | R | N | T | P | V |
| C | D | O | N | T | P | A | N | I | C | Q | T | X | G | L |
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