Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | I | E | D | D | R | P | C | W | H | I | I | W | R | T |
| J | N | V | Y | D | T | L | Y | K | B | T | Q | S | N | C |
| L | Q | O | X | E | A | V | H | R | D | L | O | E | P | A |
| P | S | G | I | B | K | Z | T | U | H | U | I | N | N | T |
| M | O | G | S | T | E | A | A | N | V | T | O | E | A | N |
| M | E | O | P | P | O | M | P | U | A | I | T | S | E | O |
| P | A | J | Z | S | W | M | M | P | T | S | K | B | M | C |
| R | C | M | P | D | N | I | E | U | I | Q | K | C | U | E |
| J | L | U | T | P | E | B | L | L | U | U | C | G | S | Y |
| E | W | X | Q | Q | R | O | K | E | O | E | J | P | S | E |
| C | E | L | I | M | S | N | S | L | D | R | Q | N | A | C |
| Y | I | Y | Z | J | H | T | N | W | N | G | T | K | T | C |
| I | U | H | O | G | I | M | W | T | H | S | P | N | N | R |
| Q | J | K | W | O | P | O | E | C | O | X | Q | I | O | X |
| C | U | L | N | C | C | I | N | A | P | T | N | O | D | C |
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