Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | P | I | M | H | C | I | N | A | P | T | N | O | D | C |
| P | T | R | P | J | Y | N | I | X | V | X | E | J | O | T |
| O | W | D | T | X | T | T | S | Q | E | X | G | N | N | P |
| B | A | N | X | N | U | C | B | E | G | L | T | A | T | I |
| C | X | E | E | F | O | Q | A | X | N | R | I | C | A | H |
| M | C | J | W | J | I | I | S | T | O | T | Q | M | S | S |
| H | U | X | Y | B | J | B | T | L | N | W | X | X | S | R |
| D | Y | H | T | A | P | M | E | S | I | O | Q | I | U | E |
| G | L | T | D | Q | Z | M | O | P | E | S | C | R | M | N |
| F | I | A | T | A | O | L | H | Z | A | U | T | E | E | W |
| K | Q | Y | T | T | U | Q | U | Y | A | T | Q | E | Y | O |
| C | C | G | I | T | C | L | O | G | G | B | I | K | N | E |
| X | E | O | I | B | F | L | W | V | E | H | S | E | S | K |
| O | N | O | M | G | L | H | X | S | D | H | L | N | N | A |
| U | N | L | B | L | U | L | C | H | H | I | R | W | A | T |
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