Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | X | E | F | O | M | C | T | K | A | E | F | H | D | Z |
| N | V | D | D | M | E | B | N | D | F | M | R | X | N | L |
| O | X | H | O | Q | M | F | E | F | Z | G | F | O | H | F |
| I | I | A | N | Z | U | N | I | Y | W | L | I | P | Y | F |
| T | B | L | T | L | S | E | T | B | W | T | E | N | Z | V |
| U | B | U | P | F | S | T | A | C | O | P | O | T | T | D |
| L | E | V | A | N | A | S | P | M | T | I | O | C | A | A |
| O | L | X | N | G | T | I | E | T | T | B | A | Y | G | B |
| S | X | J | I | D | N | L | B | S | I | T | X | Q | R | Y |
| M | T | G | C | Q | O | W | E | C | N | B | M | N | H | L |
| D | F | F | H | R | D | U | F | O | S | E | D | T | V | E |
| C | G | E | T | V | Q | P | C | N | T | Q | A | H | L | W |
| F | I | N | K | K | U | E | I | S | Z | P | I | I | W | H |
| E | O | T | S | U | Y | K | O | A | M | S | M | Z | H | B |
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | G |
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