Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | U | Y | H | X | O | B | T | X | H | O | R | D | A | J |
| G | L | Z | X | X | E | Z | N | W | Z | N | H | V | N | V |
| U | I | E | B | O | M | K | E | C | R | K | Y | O | Z | P |
| N | G | D | A | S | U | N | I | H | F | J | I | L | K | X |
| V | K | I | M | S | S | E | T | Y | A | T | Y | N | X | R |
| Z | O | Y | A | H | S | T | A | S | O | K | O | C | T | F |
| Y | C | S | T | H | A | S | P | M | I | I | H | C | S | C |
| H | G | G | B | V | T | I | E | M | T | R | A | O | L | I |
| T | C | J | L | L | N | L | B | S | H | T | L | F | T | N |
| A | F | L | H | M | O | Z | E | L | N | U | K | V | U | A |
| P | I | T | H | R | D | U | T | O | T | E | A | J | R | P |
| M | D | N | T | E | Q | D | C | I | F | L | B | E | E | T |
| E | L | N | T | K | Y | E | O | W | H | I | K | V | W | N |
| H | O | V | S | I | Y | N | S | R | P | M | O | J | Z | O |
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
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