Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | W | K | L | U | C | B | K | D | W | W | T | T | T | O |
| D | O | N | T | A | S | S | U | M | E | O | N | A | C | E |
| O | D | N | H | X | Q | V | I | Y | D | E | K | S | K | S |
| N | Y | H | T | A | P | M | E | Q | T | E | F | K | X | G |
| T | P | A | D | R | X | C | Q | S | O | G | Y | Q | K | M |
| P | L | L | S | N | O | V | I | W | F | D | Y | U | Z | Q |
| A | D | Z | K | N | K | L | N | B | P | N | R | E | I | Q |
| N | H | W | T | H | K | E | E | E | L | I | M | S | Z | C |
| I | U | A | J | E | R | P | T | M | J | F | O | T | L | O |
| C | C | B | E | S | A | F | G | N | O | L | G | I | R | Z |
| T | Y | M | H | T | I | W | E | S | U | T | S | O | S | G |
| S | Q | I | I | X | F | M | R | T | T | F | I | N | L | O |
| Y | P | E | D | O | I | V | I | M | X | G | T | O | U | A |
| P | N | P | L | Y | P | O | A | R | E | N | S | Q | N | Z |
| T | X | M | X | E | N | B | C | Q | V | F | V | X | Q | O |
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