Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | M | O |
| G | A | P | M | C | S | K | X | Y | T | S | F | Y | N | W |
| Z | N | G | I | B | B | Z | E | C | K | D | Q | O | Y | K |
| E | Y | N | L | Q | N | C | G | Q | O | M | I | Q | A | Q |
| Q | M | E | E | X | O | E | U | N | N | T | K | Z | N | S |
| W | W | M | C | N | E | E | T | A | O | J | D | T | Y | R |
| T | Q | Y | T | U | S | P | Z | M | F | D | S | T | U | F |
| B | Z | A | Q | T | A | B | E | P | A | T | I | E | N | T |
| J | C | T | I | N | J | L | X | M | J | V | Z | S | T | P |
| T | J | O | I | S | O | I | I | G | P | T | W | V | H | E |
| X | N | C | G | R | L | W | L | S | N | A | U | Q | A | O |
| G | N | U | T | R | U | P | I | E | T | H | T | N | N | B |
| R | I | N | F | D | F | B | M | X | J | E | K | H | S | Q |
| D | O | N | T | A | S | S | U | M | E | U | N | U | Y | M |
| C | I | T | U | S | O | L | U | T | I | O | N | D | Y | P |
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