Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | W | K | Z | F | J | N | M | Y | W | O | M | J | T | W |
| W | N | K | Z | K | V | K | Z | X | M | U | V | A | A | Z |
| P | T | O | L | C | R | Q | G | M | R | E | K | S | M | Y |
| L | N | F | I | Y | H | T | A | P | M | E | M | K | G | Y |
| I | O | T | L | T | X | D | A | H | O | I | R | Q | D | J |
| S | I | M | U | T | O | U | H | W | L | Z | M | U | E | B |
| T | T | G | I | Y | N | M | N | E | V | C | I | E | M | C |
| E | U | R | M | F | R | E | E | N | G | N | A | S | U | A |
| N | L | Y | H | T | R | B | I | L | F | O | O | T | S | M |
| M | O | Z | D | S | B | O | K | T | O | J | G | I | S | Z |
| G | S | P | H | F | U | Z | X | Q | A | R | H | O | A | X |
| H | N | I | Z | K | O | B | X | Y | S | P | T | N | T | V |
| L | P | T | C | A | T | N | O | C | E | Y | E | N | N | R |
| D | U | C | B | X | K | L | F | L | Q | Q | O | B | O | J |
| P | D | H | P | Z | C | I | N | A | P | T | N | O | D | C |
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