Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | G | J | Z | C | I | N | A | P | T | N | O | D | C |
| Z | N | S | N | I | D | B | F | O | T | I | U | K | O | F |
| Q | T | E | K | E | D | K | R | E | A | P | W | N | N | N |
| G | J | G | I | J | T | L | D | R | K | K | T | B | T | O |
| V | M | H | Q | T | U | S | Q | Q | E | R | S | H | A | I |
| A | T | A | D | O | A | R | I | Y | O | L | Q | F | S | T |
| A | X | M | G | Q | O | P | E | L | W | J | S | I | S | S |
| J | Q | K | H | D | L | C | E | B | N | R | H | C | U | E |
| H | F | G | M | P | O | M | M | B | E | T | X | R | M | U |
| S | K | D | C | N | O | S | P | K | R | U | G | D | E | Q |
| J | T | Z | T | T | L | U | A | K | S | M | I | L | E | K |
| A | D | A | I | D | G | P | T | C | H | Q | D | C | T | S |
| F | C | O | S | M | Q | K | H | I | I | N | A | K | O | A |
| T | N | T | O | V | O | H | Y | A | P | H | G | Y | C | Y |
| A | H | T | N | O | I | T | U | L | O | S | L | Y | N | S |
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