Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | G | Z | E | E | C | I | N | A | P | T | N | O | D | C |
| M | A | M | R | X | J | Q | X | M | D | H | C | T | O | R |
| R | N | O | I | T | S | E | U | Q | K | S | A | N | N | C |
| U | N | D | S | T | Z | D | F | J | T | K | T | F | T | V |
| T | C | A | T | N | O | C | E | Y | E | R | U | D | A | E |
| Y | P | R | T | G | Y | M | L | O | O | R | O | I | S | M |
| C | P | Q | K | L | P | B | W | L | E | L | I | M | S | L |
| Y | I | W | M | A | Z | N | E | P | I | J | W | O | U | Y |
| T | A | X | T | H | E | M | H | P | R | S | L | Y | M | K |
| J | C | H | L | R | O | G | W | C | A | U | T | Q | E | N |
| Q | Y | W | S | T | Z | G | D | S | T | T | C | E | D | H |
| X | F | H | I | Z | U | T | S | I | M | Q | I | H | N | V |
| Z | I | O | W | Z | O | Q | O | U | X | O | J | E | Q | Z |
| P | N | M | O | R | G | N | Q | E | N | A | N | E | N | W |
| T | W | M | U | H | Y | H | P | O | W | P | S | B | P | T |
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