Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | V | R | E | H | O | N | T | Y | X | O | Z | I | Y | I |
| B | N | P | E | A | L | O | N | K | E | T | S | M | E | C |
| B | P | O | Y | E | Q | C | E | U | M | F | R | L | Q | I |
| S | N | W | I | U | B | W | I | N | U | R | I | M | W | N |
| O | B | N | E | T | Q | R | T | E | S | M | C | C | I | A |
| L | T | W | O | O | O | N | A | T | S | M | K | B | T | P |
| U | L | C | L | I | D | M | P | S | A | X | B | A | P | T |
| T | U | Y | A | Z | T | N | E | I | T | Y | O | A | F | N |
| I | L | C | E | T | S | S | B | L | N | T | H | M | Z | O |
| O | Q | U | H | Q | N | D | E | B | O | J | W | D | R | D |
| N | P | P | H | P | N | O | B | U | D | R | E | Q | E | E |
| D | M | J | L | L | G | E | C | X | Q | Q | T | E | D | X |
| M | S | Y | H | T | A | P | M | E | A | K | U | N | A | B |
| K | U | P | G | O | L | C | E | B | Y | E | S | Z | O | H |
| X | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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