Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | C | F | A | U | S | O | L | U | T | I | O | N | L | B |
| I | J | T | S | C | C | U | X | W | C | T | R | E | N | D |
| Z | P | L | A | S | K | Q | U | E | S | T | I | O | N | T |
| X | U | G | W | K | J | I | Q | E | Q | K | I | D | I | T |
| T | C | G | A | P | E | U | T | U | U | T | R | S | J | E |
| C | C | O | V | R | X | O | S | I | O | B | H | Z | T | M |
| I | N | A | F | V | R | B | W | M | F | J | E | I | A | N |
| N | Y | H | T | A | P | M | E | N | D | T | L | S | Y | F |
| A | N | D | U | N | K | L | N | P | E | B | I | P | M | X |
| P | O | R | W | H | O | M | I | H | A | R | M | K | W | T |
| T | L | C | W | R | P | C | U | S | C | T | S | O | U | X |
| N | B | J | T | X | J | R | E | Z | T | D | I | H | F | T |
| O | K | N | U | O | N | A | P | Y | A | E | I | E | I | K |
| D | O | N | T | A | S | S | U | M | E | W | N | B | N | P |
| C | D | M | E | C | P | F | S | O | J | Q | T | V | H | T |
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