Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | A | S | K | Q | U | E | S | T | I | O | N | T | G |
| P | I | X | S | O | V | W | Y | M | B | T | B | E | N | A |
| F | I | F | G | P | L | Q | K | I | P | Y | G | O | O | C |
| K | F | H | W | X | Z | U | W | L | V | A | I | P | Y | L |
| A | F | G | S | N | Y | D | T | E | G | T | T | D | O | H |
| O | E | Z | H | R | F | N | T | I | O | B | B | H | Y | L |
| M | M | Y | N | F | E | B | Q | M | O | H | M | F | Y | N |
| B | U | S | E | H | E | N | E | Y | B | N | V | R | V | D |
| K | S | G | M | C | Z | L | W | P | W | T | K | Z | V | U |
| K | S | M | O | V | O | V | I | O | A | Q | P | B | J | K |
| T | A | N | G | R | B | N | O | S | E | T | I | G | I | F |
| W | T | K | T | G | V | E | T | K | T | K | I | Q | B | P |
| L | N | N | M | R | J | V | Z | A | J | E | A | E | W | M |
| Y | O | P | B | E | L | R | C | B | C | E | N | T | N | C |
| C | D | O | N | T | P | A | N | I | C | T | C | B | H | T |
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