Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | K | G | U | A |
| Z | O | K | R | S | C | C | E | V | F | X | E | C | G | E |
| Q | N | N | N | U | S | V | Q | M | D | K | V | N | O | T |
| C | T | U | T | N | O | I | T | S | E | U | Q | K | S | A |
| Q | A | A | B | R | M | A | O | A | L | S | M | G | E | K |
| O | S | J | O | K | O | L | F | Y | H | T | A | P | M | E |
| B | S | F | V | Y | U | L | F | B | W | S | V | Y | Y | O |
| X | U | M | Y | T | I | N | E | J | D | P | D | E | Z | W |
| H | M | E | I | S | I | P | O | M | F | S | C | F | K | N |
| H | E | O | T | L | A | E | A | F | O | O | O | C | Q | E |
| X | N | E | N | T | E | B | Y | V | N | T | V | G | J | R |
| W | N | V | I | U | T | Q | R | T | Q | X | I | W | Q | S |
| M | K | E | I | H | F | L | A | U | B | X | G | O | V | H |
| C | N | F | V | K | R | C | C | N | M | I | V | X | N | I |
| T | Y | L | M | G | T | P | B | O | N | S | A | G | A | P |
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