Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | I | Z |
| J | H | D | D | K | I | U | Y | Y | P | S | O | P | N | U |
| H | Y | H | T | A | P | M | E | V | K | P | M | O | J | R |
| D | N | L | F | K | U | C | O | Q | C | T | I | I | P | X |
| H | Q | E | A | W | O | E | U | S | A | T | J | M | L | Z |
| C | R | V | T | N | A | E | K | C | O | X | Q | G | F | E |
| P | O | N | T | S | S | B | I | M | G | Z | P | N | N | I |
| X | H | A | M | T | I | N | E | N | K | P | Q | O | N | F |
| E | C | T | I | O | A | L | F | P | Z | C | I | P | T | E |
| T | M | O | U | P | O | N | J | Q | A | T | N | I | T | G |
| W | N | M | T | R | N | Z | R | M | U | T | C | T | N | B |
| N | X | N | T | G | I | O | F | L | N | N | I | C | G | U |
| Z | O | N | N | B | A | U | O | Z | Q | Z | X | E | A | C |
| D | O | N | T | A | S | S | U | M | E | X | E | F | N | V |
| C | Z | L | C | T | T | G | A | G | K | D | Q | E | P | T |
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