Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | J | J | I | H | M |
| F | O | B | E | A | G | K | I | Y | E | E | N | R | V | Q |
| F | N | N | A | F | T | L | Z | G | H | E | L | W | F | P |
| R | T | E | T | N | K | C | T | J | T | T | O | I | G | I |
| E | A | M | N | R | O | O | A | S | N | P | A | A | M | H |
| P | S | K | L | M | O | I | I | T | P | F | X | P | Z | S |
| O | S | X | B | F | K | L | T | B | N | V | M | R | M | R |
| A | U | N | Z | T | I | V | E | S | V | O | V | Q | K | E |
| P | M | M | M | W | C | P | M | M | E | W | C | P | H | N |
| X | E | I | L | V | A | A | M | F | O | U | P | E | Z | W |
| R | J | F | F | T | T | E | V | O | N | T | Q | M | Y | O |
| B | F | V | I | S | Q | C | X | Y | W | H | I | K | V | E |
| Z | P | E | L | J | F | N | O | I | T | U | L | O | S | K |
| H | N | O | J | O | R | C | V | I | R | F | L | C | N | A |
| T | D | U | G | U | M | H | H | S | X | U | A | T | D | T |
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