Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | G | Y | K | U | P | L | K | K | M | T | O | A | G |
| W | A | S | K | Q | U | E | S | T | I | O | N | L | N | X |
| S | B | K | T | Z | N | J | K | E | N | Q | Y | O | E | Q |
| D | H | W | E | M | P | A | T | H | Y | R | I | D | H | A |
| I | I | Z | D | O | N | R | F | H | H | T | N | H | V | Y |
| E | E | S | U | Q | W | W | Z | N | O | U | E | G | N | Z |
| G | M | Y | O | E | J | N | F | M | G | V | X | V | T | Z |
| P | U | G | E | L | Q | B | E | P | A | T | I | E | N | T |
| A | S | I | T | C | U | L | K | R | U | P | A | C | E | F |
| Q | S | V | H | Z | O | T | I | U | S | M | I | L | E | J |
| K | A | W | M | R | L | N | I | S | I | H | T | F | J | E |
| Q | T | L | T | G | K | Q | T | O | T | O | I | B | N | W |
| B | N | N | M | X | D | T | G | A | N | E | U | P | E | X |
| E | O | J | G | Y | L | Y | F | O | C | V | N | Y | E | Q |
| C | D | O | N | T | P | A | N | I | C | T | K | U | S | Q |
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