Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | Y | M |
| C | L | P | Z | A | X | S | U | Y | K | S | Q | Q | N | P |
| X | Y | H | T | A | P | M | E | X | K | K | M | O | L | H |
| H | F | F | C | X | M | C | F | Q | G | U | I | I | C | S |
| Q | R | A | P | Q | O | Z | U | U | R | T | T | O | L | I |
| G | D | H | M | N | U | E | V | C | O | M | Y | R | H | E |
| X | N | V | T | O | S | B | I | M | Z | C | B | M | N | U |
| G | Z | A | G | T | J | N | E | M | N | N | D | O | D | B |
| Z | C | Q | I | R | A | L | Q | P | T | K | I | Y | R | K |
| T | B | O | G | P | O | G | I | Z | A | T | G | V | U | N |
| O | N | M | T | R | C | J | R | S | U | T | L | I | A | P |
| H | Q | N | T | T | Z | E | Y | L | T | D | I | E | L | E |
| F | O | N | X | T | D | G | O | Y | O | E | I | E | U | T |
| D | O | N | T | A | S | S | U | M | E | Q | N | I | N | E |
| C | G | U | S | X | F | W | M | K | B | O | N | L | P | T |
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