Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | P | S | T | E | O | H | T | K | C | P | I | M | C |
| R | N | S | N | H | E | M | U | S | S | A | T | N | O | D |
| I | B | E | S | E | Q | G | O | M | Z | Q | N | N | P | O |
| L | S | V | I | M | T | L | O | I | F | D | T | I | Y | N |
| S | F | I | R | T | U | S | L | L | D | R | H | V | X | T |
| N | W | F | V | T | A | K | I | E | O | S | Z | Y | R | P |
| M | U | Z | I | W | L | P | V | L | R | R | H | J | P | A |
| I | G | O | Y | A | N | Q | E | E | W | T | J | M | J | N |
| U | N | G | X | U | C | M | N | B | A | T | P | Q | X | I |
| J | J | S | W | A | O | W | Q | P | T | G | I | Z | L | C |
| K | U | P | C | T | O | X | M | A | K | R | J | T | F | U |
| I | T | H | I | E | Y | E | C | O | N | T | A | C | T | E |
| A | Y | O | K | N | C | E | U | S | Y | W | S | B | Q | Q |
| Z | N | A | S | K | Q | U | E | S | T | I | O | N | T | R |
| C | T | W | L | W | G | F | N | O | W | X | U | A | J | L |
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