Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | W |
| I | N | C | C | H | X | O | W | Y | M | J | S | E | B | V |
| L | B | O | X | V | C | B | E | Y | P | S | K | H | C | O |
| V | D | L | I | H | A | C | E | B | A | T | Q | F | S | D |
| Z | U | M | T | T | O | M | J | H | T | J | U | F | M | U |
| R | U | Z | T | N | O | N | R | F | H | L | E | N | N | C |
| R | E | D | T | I | N | M | I | B | Y | C | S | M | J | I |
| P | P | A | X | E | H | U | E | B | L | O | T | D | Y | N |
| Q | C | D | G | J | E | P | S | L | L | N | I | M | N | A |
| T | K | Z | O | E | A | X | I | U | O | B | O | L | V | P |
| T | C | D | W | T | L | S | T | A | Q | R | N | W | E | T |
| F | E | S | I | A | T | I | C | P | A | B | T | Z | Y | N |
| Q | S | E | I | E | O | F | M | G | W | V | K | N | B | O |
| E | N | U | N | N | E | M | U | S | S | A | T | N | O | D |
| T | W | T | P | P | P | V | D | T | A | K | R | N | D | C |
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