Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | N | C | C | S | Y | V | G | D | W | P | C | N | T |
| D | O | N | T | A | S | S | U | M | E | N | N | L | N | A |
| O | Q | N | X | Q | I | C | V | O | O | E | C | E | S | K |
| N | G | Z | T | J | Z | C | N | I | T | Y | I | K | G | E |
| T | E | W | L | R | Y | I | T | S | L | T | Q | N | Y | O |
| P | W | N | B | P | O | U | I | H | A | U | S | E | U | W |
| A | X | J | S | Q | L | L | X | P | E | I | C | H | C | N |
| N | L | A | M | O | L | P | E | S | D | O | N | A | H | E |
| I | I | R | S | J | V | B | T | M | N | K | M | Z | M | R |
| C | V | E | C | Q | Z | I | P | T | O | C | W | P | E | S |
| R | D | S | W | H | O | Y | A | M | K | T | A | Q | M | H |
| Y | O | T | I | N | A | C | A | G | E | T | I | I | V | I |
| E | W | Q | Z | Q | T | L | C | I | H | O | L | O | D | P |
| K | T | Y | N | D | V | C | V | Y | R | E | A | U | N | W |
| R | L | Z | R | H | R | L | I | I | V | E | H | J | S | I |
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