Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | B | U | S | J | Y | N | O | I | T | U | L | O | S | D |
| W | N | S | A | Y | W | H | J | D | Z | H | L | Y | M | X |
| J | H | O | N | C | E | V | O | W | J | T | A | H | I | I |
| X | O | Q | I | D | N | N | X | T | L | A | S | T | L | B |
| V | Y | Y | D | T | T | J | K | P | S | K | N | A | E | B |
| Y | M | H | G | P | O | E | P | K | J | E | X | P | E | A |
| C | H | K | A | R | L | M | Q | B | Y | O | B | M | M | S |
| I | G | N | O | Z | B | U | E | E | U | W | X | E | U | W |
| I | I | D | V | F | E | P | C | L | O | N | Y | R | S | E |
| C | K | G | K | S | A | O | R | I | O | E | F | H | S | Y |
| I | I | C | T | T | N | F | V | S | V | R | R | P | A | F |
| A | A | I | I | T | G | L | S | T | D | S | T | W | T | E |
| Y | O | E | A | Y | S | G | P | E | P | H | K | N | N | M |
| N | N | C | T | A | H | M | O | N | B | I | Z | Q | O | Z |
| T | T | V | A | I | R | I | S | U | L | P | W | O | D | C |
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