Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | P | W | K | M | G | T | R | R | H | S | M | N | T |
| D | O | N | T | A | S | S | U | M | E | N | N | T | N | L |
| O | T | N | K | D | Y | M | O | Z | X | E | D | E | M | Q |
| N | Q | A | T | P | O | I | D | L | T | H | I | B | P | S |
| T | X | S | K | R | Q | L | X | S | U | T | I | J | U | V |
| P | X | K | N | E | O | E | I | T | A | T | K | G | V | A |
| A | B | Q | M | Y | O | L | E | P | P | Q | I | X | A | I |
| N | Z | U | Z | E | J | W | E | K | U | N | V | O | Q | H |
| I | J | E | A | C | M | B | N | M | G | P | A | W | N | Q |
| C | F | S | B | O | N | P | D | E | O | Y | Q | W | N | N |
| A | X | T | Q | N | K | C | A | N | R | T | B | G | S | I |
| G | H | I | L | T | B | Y | W | T | P | S | I | P | D | Q |
| X | I | O | O | A | M | B | S | S | H | F | H | O | A | L |
| E | J | N | R | C | D | H | P | M | L | Y | G | I | N | A |
| K | R | E | C | T | C | E | N | X | R | W | F | L | P | R |
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