Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | T | K | T | O | C | I | N | A | P | T | N | O | D | C |
| J | Y | S | A | A | S | K | Q | U | E | S | T | I | O | N |
| K | J | W | K | D | O | W | A | Y | Y | S | H | N | N | F |
| V | D | H | E | T | L | L | C | H | E | E | T | P | T | F |
| N | T | P | O | L | U | L | C | B | C | R | K | E | A | C |
| U | E | M | W | S | T | V | B | Y | O | L | Q | A | S | N |
| S | U | B | N | J | I | S | B | L | N | E | N | H | S | L |
| J | E | G | E | I | O | Z | E | I | T | F | K | N | U | P |
| P | K | W | R | J | N | M | P | S | A | K | X | G | M | V |
| Z | S | L | S | I | O | T | A | T | C | O | T | P | E | W |
| V | K | M | H | T | A | U | T | E | T | Z | Y | O | A | S |
| M | L | Q | I | P | B | W | I | N | G | W | W | Y | P | Y |
| N | Y | O | P | L | S | G | E | M | P | A | T | H | Y | Z |
| C | N | Q | R | M | E | U | N | G | E | H | O | Y | U | F |
| A | F | R | N | X | Y | W | T | X | F | G | D | V | E | J |
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