Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | V | H | X | L | Y | Q | S | S | O | N | J | K | S | Z |
| U | I | I | W | Y | A | J | E | N | E | U | O | H | N | T |
| P | F | P | Y | Z | A | S | O | L | U | X | X | O | T | B |
| R | N | H | I | S | N | I | I | L | H | E | I | H | P | U |
| E | H | E | M | H | T | M | H | T | N | T | X | Q | Q | J |
| Q | E | A | T | U | S | A | I | B | O | H | A | D | X | F |
| R | M | D | L | S | S | R | T | M | K | T | U | V | I | Y |
| F | U | O | T | N | I | B | E | P | A | T | I | E | N | T |
| Q | S | N | S | H | K | L | Z | N | R | Q | O | S | B | Y |
| X | S | T | V | P | O | Y | M | Z | W | T | X | C | G | C |
| I | A | P | U | R | W | P | F | G | N | O | P | G | X | D |
| Y | T | A | T | S | Y | H | T | A | P | M | E | U | N | U |
| R | N | N | J | I | N | Q | U | U | U | M | K | K | F | X |
| M | O | I | N | O | I | T | S | E | U | Q | K | S | A | N |
| C | D | C | T | C | A | T | N | O | C | E | Y | E | E | T |
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