Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | O | A | M | K | S | S | O | L | U | T | I | O | N | T |
| B | N | Z | M | W | E | E | V | I | T | C | V | N | N | C |
| A | T | O | B | Z | B | T | K | S | U | Y | C | E | W | Z |
| T | E | Y | I | D | B | R | D | T | A | X | I | W | M | M |
| C | X | L | J | T | R | K | Z | E | I | T | K | N | Z | T |
| A | A | A | I | W | O | C | F | N | A | L | D | I | W | L |
| T | Y | F | T | M | F | M | I | P | X | O | A | T | L | N |
| N | L | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | Q | L | J | Y | K | B | Q | L | A | S | G | C | G | D |
| C | A | H | H | O | F | Q | M | L | O | P | Y | U | L | Z |
| E | M | P | A | T | H | Y | B | M | V | R | T | M | P | S |
| Y | M | W | Y | P | O | D | Q | O | G | G | T | N | L | X |
| E | A | S | K | Q | U | E | S | T | I | O | N | N | O | W |
| N | M | C | U | E | E | M | U | S | S | A | T | N | O | D |
| H | G | O | F | A | D | W | I | T | D | T | D | E | D | C |
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