Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | K | T | A | K | E | O | W | N | E | R | S | H | I | P |
| B | N | P | S | Q | M | Y | G | Y | S | N | L | O | N | P |
| S | F | W | K | Z | P | E | E | Z | X | I | B | O | U | A |
| O | W | H | Q | N | A | Q | J | C | N | Z | I | A | T | F |
| L | T | D | U | L | T | D | X | L | O | T | L | N | N | Q |
| U | E | G | E | C | H | T | F | G | O | N | S | U | J | W |
| T | M | H | S | Y | Y | B | W | M | C | A | T | C | T | E |
| I | U | N | T | L | U | C | E | I | U | W | S | A | Y | Y |
| O | S | M | I | L | E | L | N | P | U | W | O | Y | C | F |
| N | S | U | O | D | O | A | I | S | A | B | S | O | D | T |
| F | A | H | N | R | P | E | L | S | K | T | Z | V | D | C |
| G | T | W | T | T | V | D | O | K | T | O | I | Z | R | Y |
| K | N | N | N | F | T | W | C | L | N | E | S | E | X | R |
| T | O | O | W | O | S | I | G | V | J | A | N | S | N | A |
| C | D | G | H | Q | E | R | Z | N | B | G | P | A | E | T |
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