Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | T | F | P | F | L | J | Y | M | A | T | Q | X | J | Y |
| P | N | N | O | I | T | U | L | O | S | C | T | P | M | C |
| U | J | O | Q | I | Z | E | Q | P | K | A | C | R | Y | F |
| C | W | Z | I | D | N | U | C | L | Q | T | W | G | H | R |
| E | F | G | N | T | C | M | O | J | U | N | L | A | T | M |
| N | A | N | C | U | O | W | K | Y | E | O | V | P | A | C |
| Y | E | B | C | B | E | M | V | F | S | C | D | I | P | I |
| T | N | E | I | T | A | P | E | B | T | E | F | O | M | N |
| G | E | M | N | E | T | S | I | L | I | Y | I | J | E | A |
| E | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| Z | D | W | M | D | X | I | Y | R | N | R | D | Z | H | T |
| V | Z | I | I | S | K | D | E | H | L | E | T | P | Q | N |
| Z | L | S | U | N | B | U | Y | O | F | Z | F | N | V | O |
| E | H | M | K | N | E | M | U | S | S | A | T | N | O | D |
| R | S | X | S | E | U | D | J | S | Y | F | F | Z | B | C |
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