Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | C | Y | G | E | E | U | I | S | W | V | M | R | V |
| M | N | I | O | T | P | P | G | B | C | U | C | N | N | D |
| P | O | E | H | M | W | U | Y | Z | T | Z | K | O | E | P |
| H | F | R | I | S | M | I | L | E | G | T | I | I | X | E |
| T | R | K | J | T | R | N | N | O | W | T | W | T | H | N |
| C | C | R | U | X | A | E | N | C | O | V | H | S | M | O |
| I | C | A | L | J | D | P | N | M | I | X | D | E | C | I |
| N | Y | H | T | A | P | M | E | W | K | Y | K | U | Q | T |
| A | A | W | N | N | E | L | N | B | O | N | K | Q | O | U |
| P | Z | V | X | A | O | F | I | B | N | E | S | K | O | L |
| T | B | B | B | R | E | C | B | S | B | E | K | S | V | O |
| N | G | X | T | M | M | J | E | L | T | N | H | A | F | S |
| O | U | N | T | E | D | N | E | Y | S | E | I | Z | T | P |
| D | O | N | T | A | S | S | U | M | E | V | N | I | U | M |
| C | S | E | K | C | T | Q | F | F | U | Z | G | X | Y | D |
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