Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | B | H | Q | S | Q | P | H | O | X | Z | O | O | L | T |
| E | N | E | P | N | O | I | T | S | E | U | Q | K | S | A |
| A | G | O | R | C | C | N | O | R | D | Y | H | H | Q | K |
| D | L | S | I | X | O | L | T | Y | H | T | A | P | M | E |
| E | R | N | L | T | U | S | R | S | D | C | T | A | Y | O |
| Z | S | A | X | T | O | P | A | O | W | Z | I | E | I | W |
| O | N | M | I | R | I | M | N | B | Y | A | C | B | R | N |
| H | D | O | T | N | L | T | E | Q | T | O | F | J | S | E |
| F | N | K | T | L | P | P | O | L | N | N | W | C | K | R |
| D | I | S | B | A | A | B | I | T | O | E | L | I | M | S |
| N | Q | Z | N | T | P | S | A | D | O | R | X | N | X | H |
| V | T | I | I | Q | T | C | I | O | G | Q | T | O | Y | I |
| B | C | E | E | E | T | O | V | B | R | R | H | N | J | P |
| V | N | U | N | P | E | M | U | S | S | A | T | N | O | D |
| T | X | C | E | N | Y | N | Z | T | A | F | Q | M | O | C |
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