Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | M | R | B | Q | E | O | U | W | T | O | H | X | T | M |
| D | O | N | T | A | S | S | U | M | E | J | B | W | V | J |
| O | I | N | Z | H | W | M | U | T | M | O | E | Q | E | I |
| N | N | O | T | N | O | I | T | U | L | O | S | Z | V | G |
| T | B | O | Q | R | Z | L | T | Y | Y | Y | E | X | F | K |
| P | C | H | I | O | O | E | U | C | Y | U | V | O | O | I |
| A | X | A | S | T | B | L | I | S | T | E | N | Z | G | Z |
| N | J | J | T | C | S | B | E | P | A | T | I | E | N | T |
| I | K | M | X | N | F | E | O | M | X | I | T | N | R | G |
| C | V | I | Y | S | O | F | U | R | O | R | L | Z | R | Q |
| N | U | Q | O | X | Z | C | V | Q | L | T | B | K | R | K |
| L | Y | H | T | A | P | M | E | D | K | W | I | U | A | J |
| A | E | K | J | Z | G | Q | A | Y | V | S | Y | O | P | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | Y |
| X | U | X | F | V | Y | D | L | V | X | L | K | P | H | O |
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