Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | T | Y | D | E | C | I | N | A | P | T | N | O | D | C |
| Y | Z | V | L | Y | Q | A | C | N | E | I | K | Q | O | N |
| S | W | I | U | E | N | U | P | E | E | Z | G | N | N | O |
| P | K | Q | W | C | Q | P | I | T | T | L | T | Y | T | I |
| Q | C | S | Y | O | X | Z | H | S | H | R | I | D | A | T |
| B | S | K | A | N | B | M | S | I | O | J | O | M | S | S |
| F | O | Q | T | T | L | B | R | L | S | G | Z | Y | S | E |
| K | L | I | S | A | P | R | E | A | F | B | J | H | U | U |
| H | U | Z | P | C | Q | M | N | P | Y | Y | E | T | M | Q |
| S | T | D | T | T | O | O | W | L | A | K | A | A | E | K |
| S | I | T | X | T | E | Y | O | F | X | T | Y | P | V | S |
| J | O | Q | I | P | I | F | E | M | O | M | I | M | S | A |
| R | N | O | K | K | D | R | K | C | E | B | V | E | Z | D |
| C | N | F | P | H | U | T | A | P | U | S | I | Z | N | M |
| W | W | O | M | Z | D | N | T | V | B | C | V | E | I | T |
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