Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | Q | E | A | I | O | X | B | P | T | T | E | H | R | I |
| I | U | Y | F | M | F | H | G | C | S | N | Z | L | N | M |
| H | Y | H | B | G | H | D | A | Z | O | F | O | O | J | Y |
| S | R | T | G | Y | D | T | N | I | M | G | I | W | U | G |
| R | X | A | O | F | N | K | T | P | U | T | X | T | H | D |
| E | Z | P | I | O | P | S | Y | C | O | K | S | R | Z | E |
| N | O | M | C | V | E | B | I | M | P | Y | U | P | N | C |
| W | I | E | S | U | G | N | E | Q | X | D | S | O | P | U |
| O | Y | Q | Q | M | A | L | N | P | N | X | I | M | P | J |
| E | A | K | N | P | O | E | I | N | A | T | X | V | A | J |
| K | S | Y | T | R | S | L | V | S | U | T | Q | W | V | E |
| A | R | N | T | R | Y | I | L | L | T | M | I | P | T | Y |
| T | O | N | K | S | Y | M | O | O | H | E | Z | E | W | F |
| D | O | N | T | A | S | S | U | M | E | L | N | H | N | R |
| C | G | Y | H | A | J | P | E | H | H | H | X | Y | S | T |
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