Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | K | P | E | P | W |
| C | O | X | I | V | J | S | Y | V | H | O | W | X | R | C |
| Z | N | N | N | U | F | M | H | F | V | V | X | K | P | G |
| D | T | J | T | E | N | N | T | D | O | E | L | Q | Z | A |
| X | A | M | N | R | O | H | A | I | L | A | K | O | D | K |
| W | S | T | V | O | O | B | P | W | L | D | R | G | K | B |
| P | S | W | C | L | I | L | M | B | Q | W | B | N | D | D |
| X | U | D | H | A | I | T | E | I | O | L | B | O | U | A |
| A | M | X | J | S | T | P | S | M | J | X | T | I | L | D |
| R | E | L | T | K | A | N | T | E | O | T | C | T | B | R |
| S | E | E | T | T | O | T | O | S | U | T | Y | U | T | W |
| T | N | L | I | C | Y | C | T | C | N | Q | I | L | Y | U |
| E | D | E | I | R | X | H | R | V | E | H | K | O | W | G |
| M | N | U | I | M | D | R | S | U | V | Y | G | S | N | M |
| T | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
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