Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | K | D | Z | Q | B |
| R | O | P | S | B | R | O | P | F | G | M | T | M | D | M |
| H | N | N | I | E | Y | I | J | U | B | D | C | T | N | E |
| E | T | D | T | H | U | H | A | Z | H | P | A | S | O | N |
| C | A | W | L | R | S | Q | T | T | C | G | T | R | I | H |
| S | S | Q | N | U | O | R | M | A | C | R | N | C | T | V |
| P | S | M | I | L | E | L | E | B | P | E | O | Z | S | C |
| B | U | O | H | Y | I | I | E | N | J | M | C | X | E | H |
| D | M | G | L | S | P | P | V | M | W | W | E | G | U | P |
| J | E | V | T | U | A | X | U | L | O | O | Y | L | Q | L |
| I | Z | E | Z | T | T | H | P | U | U | T | E | F | K | C |
| Z | N | G | I | Y | G | I | W | A | R | U | I | K | S | J |
| O | L | E | A | U | H | J | O | F | V | V | K | O | A | F |
| D | N | F | E | Y | G | T | H | N | P | J | W | V | N | T |
| T | M | U | I | U | U | V | N | N | T | R | F | C | R | K |
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