Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | B | G | O | Y | Z | B | V | T | D | P | D | D | P | H |
| G | N | N | I | E | F | E | J | D | W | Z | Q | I | E | G |
| M | F | O | Y | P | N | K | T | J | E | J | H | Z | P | B |
| F | W | I | I | D | V | E | L | I | M | S | A | O | N | A |
| V | F | T | G | T | P | V | S | Q | R | X | C | E | W | T |
| A | I | S | B | B | O | J | V | E | P | T | T | N | C | C |
| H | U | E | S | X | I | M | N | B | N | S | O | A | I | I |
| G | I | U | D | V | Y | W | E | P | I | I | T | W | R | N |
| T | Y | Q | C | V | O | P | M | L | T | N | O | V | N | A |
| S | A | K | V | E | A | P | E | U | O | L | I | K | I | P |
| E | A | S | K | T | M | T | L | C | Y | R | Y | J | D | T |
| E | B | A | I | D | S | O | E | M | P | A | T | H | Y | N |
| C | T | E | M | E | S | Y | T | U | V | V | H | N | O | O |
| E | N | G | T | I | E | M | U | S | S | A | T | N | O | D |
| T | N | C | W | I | H | A | D | N | H | N | Y | I | C | C |
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