Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | P | U | S | Z | R | T | Q | A | S | F | J | H | E | T |
| P | N | G | J | H | N | Z | X | C | E | M | U | P | N | N |
| I | F | O | U | E | H | H | E | J | J | K | T | E | R | Q |
| H | M | A | I | S | J | D | J | U | K | T | I | E | N | T |
| S | O | L | U | T | I | O | N | P | Q | T | I | E | P | A |
| R | X | U | G | D | O | C | D | R | A | R | T | G | S | J |
| E | C | P | M | P | Q | M | I | P | C | S | M | I | L | E |
| N | Y | H | T | A | P | M | E | N | I | K | V | G | F | J |
| W | P | Y | K | C | C | B | B | L | A | R | T | S | I | D |
| O | R | F | O | K | K | X | U | P | O | P | X | M | B | R |
| E | Y | E | C | O | N | T | A | C | T | R | T | W | F | A |
| K | R | L | H | N | X | Y | C | W | V | X | T | N | H | Y |
| A | S | K | Q | U | E | S | T | I | O | N | U | N | O | T |
| T | W | B | P | T | E | M | U | S | S | A | T | N | O | D |
| J | H | D | A | V | T | R | S | P | N | X | X | M | K | C |
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