Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | K | V | J | S | E | V | W | H | A | G | H | M | V |
| N | N | X | Z | Z | Y | B | X | B | P | K | W | U | E | X |
| V | O | O | S | O | C | I | N | A | P | T | N | O | D | H |
| Y | E | I | I | D | U | I | S | B | Y | H | F | T | N | C |
| P | H | Z | T | T | Z | W | Y | V | E | Y | N | E | S | J |
| S | P | T | S | U | O | G | W | V | P | O | T | T | E | J |
| D | T | C | A | N | L | M | Q | B | I | S | C | R | M | C |
| U | W | C | J | P | F | O | E | T | I | A | A | Q | U | N |
| Y | T | C | C | Y | M | P | S | L | T | O | V | M | S | R |
| T | J | Z | I | V | A | E | F | N | O | L | F | L | S | P |
| T | D | P | H | T | U | S | O | Q | E | R | P | L | A | B |
| P | K | I | I | Q | R | C | N | R | L | D | T | X | T | C |
| X | R | E | K | H | E | Q | I | O | I | H | L | N | N | W |
| L | N | S | V | Y | Y | P | T | S | M | V | W | Y | O | R |
| T | A | K | E | O | W | N | E | R | S | H | I | P | D | C |
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