Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | F | S | U | V | G | U | Q | S | J | N | E | L | K |
| D | O | N | T | A | S | S | U | M | E | Q | X | T | G | Z |
| O | Y | N | R | N | M | L | P | F | Z | L | I | Q | M | P |
| N | N | F | T | I | D | A | U | L | L | K | B | Q | D | Z |
| T | J | O | L | R | N | O | I | T | U | L | O | S | Z | U |
| P | C | E | I | T | O | D | T | R | X | C | H | X | G | B |
| A | Y | A | F | T | F | L | I | S | T | E | N | W | H | Q |
| N | O | H | T | K | S | B | E | P | A | T | I | E | N | T |
| I | W | Q | C | N | J | E | M | M | Y | T | Z | S | Q | J |
| C | V | O | D | E | O | P | U | K | O | H | I | V | A | Z |
| F | T | N | F | K | K | C | P | Q | D | T | E | W | Z | H |
| O | Y | H | T | A | P | M | E | U | K | O | I | N | K | C |
| W | F | E | B | B | X | V | C | Y | G | S | N | O | U | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | G |
| M | R | O | Z | I | J | V | Z | B | O | F | Q | T | V | X |
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