Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | A | E | P | J | Q | Y | T | Z | B | X | V | B | D | C |
| P | Y | I | N | M | I | V | C | N | A | T | R | J | O | I |
| K | Y | H | M | J | U | A | A | E | Z | M | O | N | N | N |
| R | Z | K | T | M | X | S | T | T | S | F | T | Q | T | A |
| I | K | T | J | A | U | I | N | S | O | R | T | N | A | P |
| U | T | X | J | D | P | L | O | I | O | I | O | B | S | T |
| O | T | V | V | Q | P | M | C | L | U | I | C | D | S | N |
| T | N | E | I | T | A | P | E | B | T | N | H | C | U | O |
| C | V | E | D | Y | F | M | Y | S | P | O | W | V | M | D |
| I | K | C | J | Q | O | M | E | X | Y | I | G | C | E | X |
| V | V | G | R | T | U | U | C | O | P | T | B | Z | X | E |
| B | W | Y | I | Y | Q | Y | A | K | K | U | B | D | L | M |
| Y | T | O | H | K | R | T | X | W | G | L | R | I | S | H |
| K | N | U | S | Q | R | G | K | D | K | O | M | H | G | O |
| N | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
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