Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | G | F | H | B | I | Z | Z | C | Q | V | W | C | U |
| D | O | N | T | A | S | S | U | M | E | B | N | T | V | E |
| O | R | N | T | X | D | Q | C | N | G | E | D | P | Z | R |
| N | N | A | T | V | V | Y | G | P | T | F | I | Y | N | Z |
| T | O | I | P | R | S | A | Y | S | T | H | I | H | B | F |
| P | I | E | Y | R | O | O | I | D | S | F | T | X | P | F |
| A | T | M | Y | A | A | L | X | R | W | M | E | D | S | A |
| N | S | P | S | E | P | B | E | P | A | T | I | E | N | T |
| I | E | A | C | Z | C | N | W | M | E | S | X | L | E | D |
| C | U | T | N | F | W | O | P | V | O | B | N | O | E | R |
| V | Q | H | K | O | F | P | N | K | Y | T | O | M | O | P |
| C | K | Y | E | U | O | R | D | T | B | R | I | K | W | E |
| Y | S | K | P | Q | T | K | M | V | A | O | Y | O | D | K |
| G | A | Z | Y | S | E | E | M | E | S | C | B | Z | N | Y |
| T | M | F | G | T | R | Q | S | O | L | U | T | I | O | N |
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