Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | P | A | S | G | F | X | J | H | L | R | F | U | L | J |
| I | M | I | G | S | M | T | R | W | X | M | G | N | N | H |
| Z | M | E | H | L | O | V | R | K | R | X | Z | O | Z | E |
| E | L | I | M | S | H | T | R | O | R | Z | I | I | F | Y |
| T | D | E | V | O | R | L | F | G | S | T | J | T | X | E |
| C | C | N | E | Z | I | E | J | M | O | F | M | S | B | X |
| I | A | A | N | S | I | B | N | M | M | V | F | E | Z | G |
| N | K | T | T | Z | O | V | E | W | N | I | U | U | E | S |
| A | S | E | B | N | T | L | G | P | O | E | H | Q | D | O |
| P | N | U | Q | J | O | A | U | I | A | E | U | K | Z | L |
| T | M | E | O | R | F | C | J | T | X | T | K | S | T | R |
| N | Y | H | T | A | P | M | E | T | I | H | I | A | K | G |
| O | A | N | C | V | J | T | M | Y | P | O | U | E | T | D |
| D | O | N | T | A | S | S | U | M | E | C | N | M | N | I |
| C | E | S | Y | Q | Q | A | A | O | V | J | O | P | S | T |
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