Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | D | N | O | I | T | S | E | U | Q | K | S | A | T |
| C | O | O | Q | W | T | D | C | O | A | P | N | T | N | O |
| Y | N | N | X | N | A | U | D | H | L | E | M | E | T | U |
| T | T | T | T | I | K | C | X | P | T | U | I | J | V | W |
| K | A | P | L | R | E | I | B | S | J | T | T | H | S | P |
| E | S | A | C | P | O | Y | I | D | A | K | C | I | P | U |
| T | S | N | L | U | W | L | E | P | X | X | H | Z | O | H |
| M | U | I | A | H | N | D | E | C | B | N | D | H | X | N |
| Z | M | C | F | Z | E | B | M | M | O | P | I | B | O | B |
| B | E | U | I | K | R | R | P | P | O | N | L | Z | U | R |
| K | E | L | I | M | S | X | A | G | V | T | T | O | T | U |
| I | W | U | C | R | H | W | T | M | H | Q | I | A | B | H |
| J | Y | O | S | M | I | D | H | S | W | T | L | O | C | M |
| H | T | V | B | Q | P | H | Y | A | T | D | G | F | N | T |
| D | Y | V | I | Q | R | H | A | T | U | P | N | L | K | L |
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