Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | Z | S | T | W | X | F | T | Y | N | B | B | T | Q | J |
| G | H | U | J | N | E | M | N | C | V | H | P | T | N | B |
| Y | A | G | H | O | M | G | E | J | O | K | E | O | Y | T |
| G | K | Z | T | I | U | N | I | J | F | L | I | X | K | P |
| X | D | T | R | T | S | E | T | D | S | T | W | N | C | O |
| F | O | H | A | U | S | T | A | Q | O | Y | O | I | T | E |
| D | N | B | O | L | A | S | P | M | J | I | W | C | M | R |
| W | T | T | R | O | T | I | E | T | T | Y | A | S | Q | B |
| S | P | T | B | S | N | L | B | S | D | T | N | L | C | Y |
| M | A | W | L | S | O | I | E | G | N | M | K | Q | H | J |
| U | N | U | H | R | D | U | Z | O | X | K | M | T | J | E |
| Y | I | F | T | X | Q | L | C | Z | G | K | A | X | L | X |
| K | C | N | H | K | Z | E | W | M | N | P | H | I | C | U |
| G | O | O | S | D | Y | H | L | L | M | T | M | E | X | Z |
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
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