Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | H | E | X | C | P | T | T | T | O | B | T | P | A | F |
| O | C | H | F | A | J | X | N | K | H | E | B | T | N | K |
| Y | G | A | P | U | J | T | E | L | Z | J | W | O | L | F |
| E | E | X | T | O | I | B | I | I | Z | M | I | S | H | D |
| M | Z | L | Q | N | E | O | T | I | U | T | G | Z | W | D |
| P | E | I | I | Z | O | Q | A | K | O | Z | K | J | I | R |
| A | M | Z | C | M | U | C | P | M | G | G | W | Y | C | T |
| T | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| H | S | E | N | X | J | L | B | Y | L | R | U | N | J | P |
| Y | S | Z | A | Y | O | I | W | R | E | J | E | D | X | Z |
| I | A | F | P | R | R | S | D | U | H | K | E | Y | G | F |
| B | T | H | T | E | S | T | W | I | S | Y | H | I | I | J |
| D | N | N | N | S | H | E | S | O | L | U | T | I | O | N |
| J | O | X | O | X | E | N | I | O | F | Y | N | F | Q | E |
| C | D | Z | D | A | S | K | Q | U | E | S | T | I | O | N |
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