Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | E | C | I | N | A | P | T | N | O | D | C | U | D | C |
| E | K | L | G | B | P | T | N | O | I | T | U | L | O | S |
| K | A | X | I | D | I | Y | E | C | H | E | V | N | N | K |
| T | S | N | Z | M | H | F | I | X | X | V | T | K | T | K |
| X | K | L | E | G | S | G | T | I | I | R | S | C | A | W |
| W | Q | J | K | S | R | O | A | J | O | I | F | A | S | L |
| Z | U | Z | S | N | E | V | P | L | H | J | O | L | S | L |
| R | E | X | R | E | N | V | E | P | H | B | F | K | U | Q |
| K | S | P | T | O | W | M | B | O | X | D | M | X | M | C |
| L | T | I | T | U | O | E | Y | H | T | A | P | M | E | G |
| C | I | P | X | T | E | Y | E | C | O | N | T | A | C | T |
| F | O | M | I | I | K | J | K | S | T | G | Z | Y | Y | N |
| Y | N | O | A | S | A | L | N | E | T | S | I | L | P | Q |
| I | N | B | B | J | T | N | H | M | F | K | P | W | C | H |
| S | S | L | O | N | O | H | Y | G | G | Z | A | C | A | B |
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