Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | C | I | W | G |
| D | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| R | N | N | O | B | G | M | M | B | E | Q | Y | I | S | I |
| J | T | M | T | Z | Q | Q | I | I | M | U | E | D | K | H |
| S | A | R | X | R | S | U | T | L | F | C | C | E | Q | K |
| E | S | H | M | W | O | G | G | L | E | M | O | P | U | N |
| O | S | D | J | R | T | L | B | P | T | Y | N | J | E | S |
| X | U | W | D | C | I | N | E | Z | A | S | T | D | S | N |
| P | M | T | D | S | H | M | P | M | U | Y | A | P | T | O |
| Q | E | V | T | V | P | P | A | E | O | L | C | A | I | I |
| U | N | E | B | A | L | E | T | X | H | T | T | J | O | T |
| H | N | I | T | B | C | U | I | M | S | J | I | O | N | U |
| M | N | H | T | R | V | H | E | M | Y | F | D | O | J | L |
| N | Y | U | O | E | O | B | N | X | H | Y | O | G | N | O |
| T | Y | W | U | J | L | L | T | L | M | R | J | G | E | S |
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