Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | F | T | O | M | K | F | B | B | I | K | V | G | T |
| D | O | N | T | A | S | S | U | M | E | Q | N | B | N | T |
| O | D | N | R | G | N | R | D | Y | H | E | F | E | T | O |
| N | O | C | T | D | X | S | E | X | T | G | I | A | X | I |
| T | O | Q | U | R | M | C | F | S | F | T | K | S | D | C |
| P | F | P | Q | L | O | W | I | A | A | E | B | K | O | N |
| A | S | L | P | N | Z | L | O | P | O | E | H | Q | I | O |
| N | Y | H | T | A | P | M | E | W | R | O | O | U | A | I |
| I | Z | A | W | K | I | B | N | M | N | P | Z | E | D | T |
| C | C | Q | B | O | U | E | O | U | O | C | I | S | I | U |
| T | E | I | Y | L | R | Q | V | N | L | T | F | T | S | L |
| J | T | I | Y | S | M | I | L | E | W | I | I | I | Y | O |
| F | W | X | H | Q | B | G | G | V | W | X | N | O | Z | S |
| C | H | I | C | E | J | J | P | S | X | F | F | N | N | F |
| I | P | N | V | C | P | D | E | Z | G | Z | E | D | H | J |
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