Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
| O | O | O | S | S | Q | Y | B | L | Y | F | J | U | A | L |
| R | N | N | N | Z | K | Q | E | M | P | A | T | H | Y | G |
| O | T | Q | T | T | R | Q | U | C | K | U | V | K | Z | B |
| A | A | L | O | R | P | B | U | D | O | P | I | G | H | I |
| Z | S | S | Z | Y | O | A | K | E | D | N | B | N | Z | B |
| G | S | M | I | L | E | L | N | B | S | I | T | D | R | X |
| K | U | O | B | Q | I | F | E | I | J | T | C | A | E | T |
| K | M | S | L | S | C | P | C | M | C | D | I | H | C | R |
| V | E | A | T | U | A | G | P | K | O | B | O | O | T | T |
| T | T | E | R | T | T | V | D | G | F | T | O | X | N | L |
| C | N | N | I | M | B | I | K | C | U | Z | I | S | L | T |
| Z | H | E | O | O | E | A | O | A | Z | Z | E | O | L | K |
| V | N | A | R | I | W | N | Z | N | E | H | O | W | N | I |
| T | H | I | N | D | J | E | N | L | L | E | Y | U | F | O |
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